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? Read the User Manual. ?
? If you receive an error message that is not explained: ?
– Write down the error message. ?
? Make sure you have your product serial number. ?
system. ?
Appendix
XELTEK periodically publishes upgrade software on the XELTEK website. You
can download and upgrade your software from the website. Non ‐ users may
download the software for evaluation.
Troubleshooting
If the User Manual does not answer your questions, first contact your sales agent
or the distributor. If you still need technical assistance you can call XELTEK
between Mon ‐ Fri 7:30AM ‐ 12:00PM & 1:00PM ‐ 4:30PM (PST). Make sure you have
your product serial number before calling.
Before contacting XELTEK, check the following to ensure you get the best service.
?
?
– Make sure you can repeat the circumstances that created the error.
?
?
? Check your computer configuration, including computer brand, free memory
size before starting the software, the video adapter brand, and the operating
?
? Make sure you are at your computer when you call so the engineer can guide
you through the solution. ?
Contact Information
XeltekInc.
1296 Kifer Rd. Suite # 605
Sunnyvale, CA 94086
United States
General Consultation
Order/Sales
Email: sales@xeltek.com
Technical Support
Superpro ? 5000 User’s Guide
001 ‐ 408 ‐ 530 ‐ 8080
001 ‐ 408 ‐ 530 ‐ 8080
001 ‐ 408 ‐ 530 ‐ 8080
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